Sunday, November 8, 2009

FUNDAMENTAL CONCEPTS OF EXCELLENCE - RESULTS ORIENTATION


Agility and flexibility is the hallmark of companies, who are focused on results. To be agile an excellent company needs to be always aware of its environment and measure and anticipate the needs and expectation of all stakeholders. They also monitor the perception of their stakeholders.
Agile companies are well informed of need to effect changes in the path they are taking to achieve the results but to act upon such information, companies require flexibility in their management systems in order to sustain or improve upon the desired results. Flexibility may be defined as the ability of a company to change with the changing environment and business needs. Agility provides a company the capability to change proactively, rather than as a reactive action for survival.
Such excellent companies understand, prioritize, and balance the needs of all stakeholders with long term success in view. Excellent companies always compare their performance with their competitors and that of best in class organizations, looking constantly for opportunities for improvements. Agile and flexible companies are always on a lookout for triggers and learning by analogies to improve themselves.
Enablers for agility and flexibility include:
  • Close customer relationship to understand their emerging needs and requirements
  • Effective manufacturing and information technology
  • Close supplier and partner relationships
  • Empowering employees as decision makers
  • Management system that supports achievement of goals
  • Monitoring perception of relevant stakeholders
  • Comprehensive measurement of their own performance
  • Comparing with the best in class / industry results
  • An organizational culture of learning

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